Reduce Call Center Staffing

Reduce staff overhead

            1^st Loan Finder  provides an Internet Lending Center that automates loan applicant data entry. Utilizing secure socket layer technology, applicant data is entered directly into a form provided.  Call center staff reduction is achieved because it is no longer necessary for the Affinity dealers to contact a call center representative to transfer the applicant data via voice or fax. Within seconds the loan is approved, or declined based on YOUR lending terms. Loan terms, APR calculations, doc stamps are automatically calculated and displayed to the Affinity dealer.

Obtain Fixed cost per loan

            Calculating costs per loan, when operating a call center, requires variable data, i.e., number of loans processed divided by number of call center staff, salaries, etc.  With our Internet Lending Center each loan processed costs the same.  Cost per loan is known in advance and based on a transaction fee alone.

Reduce data entry errors

            Transferring applicant data via voice or fax is subject to multiple errors in interpretation at both ends.  The Internet Lending Center applicant data entry form provides format and content checking to minimize data entry errors.  Erroneous entry of data is recognized, displayed to the Affinity Dealer, and corrections are required before continuation of the process. 

Efficient collection of applicant data is accomplished at the Affinity dealer site and used throughout the lending process. Data is submitted with just the press of a button.